Frequently Asked Questions Frequently Asked Questions

Billing

Q: Can I change my payment method to installments if I don't want to do the reporting?

Q: Can I still apply a payment to a specific report or invoice?

Q: How will Installment Plans work?

Q: How will payroll reporting work?

Q: If I have multiple companies and they are on one invoice, will the payments be applied to each entity?

Q: I received my renewal policy with a remittance slip at the bottom. It has a due date of “Upon Receipt,” and the dollar amount includes cents. What happens if I round the amount or don’t return the payment in time?

Q: I usually receive an invoice each month and have not received one yet.

Q: What if my policy is canceled, can it be reinstated?

Q: Will I be required to complete a payroll audit on my policy each year?

Q: Will I still be able to pay my reports online?

Certificates of Insurance

Q: Will all of the certificates from my prior policy be re-issued, and how can I receive them?

Firefighters and Work Comp Claims

Q: Are Arizona Fire Districts formed under Title 48, Arizona Revised Statutes, eligible for the workers compensation drug and alcohol testing premium discount?

Q: Are volunteer firefighters covered under the workers compensation policy for the fire district?

Q: How do I know whether an injured worker needs to file a new claim or file a Petition to Reopen a prior claim?

Q: How is claim compensability determined?

Q: How is the Average Monthly Wage (AMW) for payment of indemnity compensation established?

First Notice of Loss

Q: All the profile questions are completed, but how do I submit a claim?

Q: How do I cancel a claim through the online services?

Q: How do I change the Date of Occurrence (DOO)?

Q: How do I enter additional information about the injury if there is not a specific question?

Q: How do I get a copy of the Employer’s Report if it did not display?

Q: How do I keep a copy of my completed Employer’s Report of Injury?

Q: How do I report a claim online?

Q: How do I report a claim when time lost is unknown?

Q: If a new claim is started, but I am unable to finish it, can it be saved and retrieved at a later time?

Q: I see an error message that reads, “A system Error Occurred java.lang.NullPointerExceptionnull.” What should I do to clear it?

Q: The Wage Profile page is not activating. Did I do something wrong?

Q: What would be the best resolution/setting on my computer screen to view the entire web page?

Q: What would be the cause for the Employer’s Report not to display?

Q: When I submit the claim online why do I get an error message?

Q: Why am I getting an error message that reads, “OCIP ZIP Code validation message.”

Q: Why can’t I click on the next button?

Q: Why does the system not move after the last question I answered?

Q: Why do I see a validation message error asking for a Tax ID?

Policy Number Changes

Q: What if I have a credit or debit balance on my prior policy number?

Q: Will I be able to keep my same policy number that I have now?

Registration

Q: Can I register multiple email addresses?

Q: Can I use a new email address?

Q: How do I register my account?

Q: What if I forget my password?

Q: What if I’m locked out?

Q: Why do I need to re-register?

Waivers of Subrogation

Q: Can I have both the Blanket and Specific Waivers?

Q: Can Waivers be requested after my policy has renewed?

Q: Do Waivers on my policy automatically renew to my next policy?

Q: How does a Waiver of Subrogation affect my coverage and premium?

Q: How do I determine which Waiver my company should request?

Q: How do I provide the Waiver of Subrogation to my contractors?

Q: How will the charges for the Waiver of Subrogation appear on my invoice?

Q: What is a Waiver of Subrogation?

Q: What is Subrogation?

Q: What is the difference between a Blanket Waiver and a Specific Waiver?

Q: Why is there a charge for a Waiver of Subrogation?