Q: Can I change my payment method to installments if I don't want to do the reporting?
Q: Can I still apply a payment to a specific report or invoice?
Q: How will Installment Plans work?
Q: How will payroll reporting work?
Q: If I have multiple companies and they are on one invoice, will the payments be applied to each entity?
Q: I received my renewal policy with a remittance slip at the bottom. It has a due date of “Upon Receipt,” and the dollar amount includes cents. What happens if I round the amount or don’t return the payment in time?
Q: I usually receive an invoice each month and have not received one yet.
Q: What if my policy is canceled, can it be reinstated?
Q: Will I be required to complete a payroll audit on my policy each year?
Q: Will I still be able to pay my reports online?
Certificates of Insurance
Q: Will all of the certificates from my prior policy be re-issued, and how can I receive them?
Firefighters and Work Comp Claims
Q: Are Arizona Fire Districts formed under Title 48, Arizona Revised Statutes, eligible for the workers compensation drug and alcohol testing premium discount?
Q: Are volunteer firefighters covered under the workers compensation policy for the fire district?
Q: How do I know whether an injured worker needs to file a new claim or file a Petition to Reopen a prior claim?
Q: How is claim compensability determined?
Q: How is the Average Monthly Wage (AMW) for payment of indemnity compensation established?
First Notice of Loss
Q: All the profile questions are completed, but how do I submit a claim?
Q: How do I cancel a claim through the online services?
Q: How do I change the Date of Occurrence (DOO)?
Q: How do I enter additional information about the injury if there is not a specific question?
Q: How do I get a copy of the Employer’s Report if it did not display?
Q: How do I keep a copy of my completed Employer’s Report of Injury?
Q: How do I report a claim online?
Q: How do I report a claim when time lost is unknown?
Q: If a new claim is started, but I am unable to finish it, can it be saved and retrieved at a later time?
Q: I see an error message that reads, “A system Error Occurred java.lang.NullPointerExceptionnull.” What should I do to clear it?
Q: The Wage Profile page is not activating. Did I do something wrong?
Q: What would be the best resolution/setting on my computer screen to view the entire web page?
Q: What would be the cause for the Employer’s Report not to display?
Q: When I submit the claim online why do I get an error message?
Q: Why am I getting an error message that reads, “OCIP ZIP Code validation message.”
Q: Why can’t I click on the next button?
Q: Why does the system not move after the last question I answered?
Q: Why do I see a validation message error asking for a Tax ID?
Policy Number Changes
Q: What if I have a credit or debit balance on my prior policy number?
Q: Will I be able to keep my same policy number that I have now?
Q: Can I register multiple email addresses?
Q: Can I use a new email address?
Q: How do I register my account?
Q: What if I forget my password?
Q: What if I’m locked out?
Q: Why do I need to re-register?
Waivers of Subrogation
Q: Can I have both the Blanket and Specific Waivers?
Q: Can Waivers be requested after my policy has renewed?
Q: Do Waivers on my policy automatically renew to my next policy?
Q: How does a Waiver of Subrogation affect my coverage and premium?
Q: How do I determine which Waiver my company should request?
Q: How do I provide the Waiver of Subrogation to my contractors?
Q: How will the charges for the Waiver of Subrogation appear on my invoice?
Q: What is a Waiver of Subrogation?
Q: What is Subrogation?
Q: What is the difference between a Blanket Waiver and a Specific Waiver?
Q: Why is there a charge for a Waiver of Subrogation?