How do I change my banking information? [Policyholder Help Article]

If you have questions or are unsure if you have Portal Billing permissions, contact your Account Administrator or click here to submit a Help Request.

  • To change the banking information associated with your automatic payments, select Change Bank Account from the Billing tab.
  • You will be brought to a page to input your new banking information.
  • The date your changes will take effect should appear at the top of the page in bold. After confirming all information is correct, select agree to acknowledge the information on the page and then select Submit.
  • A pop-up message should occur if the payments were set up successfully, and the user will receive email confirmation.
  • A letter will also be available in your Billing Documents.

For additional support, contact us at 800.231.1363 or submit a Help Request.