Get answers to frequently asked questions.

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Get answers to frequently asked questions.

Billing & Payments

Billing & Payments

How to understand my billing invoice.

How is my refund processed?

Where do I mail my payment?

Billing options.

Available payment methods.

How often will I receive an invoice?

How do I receive my refund?

Is my account subject to fees?

When is my invoice payment due?

When do I have to remit my down payment?

Which payment methods are accepted online?

How do I make a payment?

Payment Mailing Address

How can I pay my bill?

Policyholder Help Articles

How can I view my payment history? [Policyholder Help Center]

Billing Invoice Transaction Definitions

How do I cancel or skip an automatic payment? [Policyholder Help Article]

When will I get my billing statement?

Can I cancel automatic payments in the portal? [Policyholder Help Article]

How do I change my banking information? [Policyholder Help Article]

Will I receive confirmation of my payment? [Policyholder Help Article]

Where can I find my invoice details? [Policyholder Help Article]

If I sign up for email notifications, will I still receive physically mailed invoices? [Policyholder Help Article]

Can I see a list of payments received? [Policyholder Help Center]

Will autopay discontinue if the user who set it up is removed/deactivated from the Customer portal? [Policyholder Help Article]

When will my online payment be effective? [Policyholder Help Article]

How can I enroll in an automatic payment plan (ACH/EFT)? [Policyholder Help Article]

See more

Agent/Broker Help Articles

Where can I find commission statements? [Agent/Broker Help Article]

Where can I find information about billing and billing history? [Agent/Broker Help Article]