If I am filing a claim and see the "Possible duplicate claims found" warning message, what should I do? [Policyholder Help Article]



Notice: CopperPoint and PacificComp policyholders manage claims in the CopperPoint Policyholder Portal.

Alaska National policyholders manage claims in the Alaska National Policyholder Portal

If you have questions, contact your Portal Account Administrator, call us at 800.231-1363, or click here to submit a Help Request.

CopperPoint Policyholder Portal Directions

Note: The system only checks submitted (not draft) claims, so if you received the warning message it is only detecting submitted claims that are similar. Also, note that the system is not checking for claimant name or any other similarities, so you will receive the warning when you have other claims within the same time frame that may not be duplicates.

  1. Login to the CopperPoint Policyholder Portal to cancel automatic payments.
  2. To prevent the filing of duplicate claims, before you file a new claim you should review the list of existing claims and drafts on the Claims tab.
  3. If you see the same claim as a draft, you have the option to click on the claim number (drafts begin with 'T') to continue the existing draft rather than filing a new claim. Each time you file a new claim, the system is performing a check for any other submitted claims filed on the same policy with a loss date/time within 72 hours (before or after) of the claim you are filing.
  4. If you are certain that this claim has not been filed already, please continue submitting the claim.

Watch Our Policyholder Knowledge Guide Video:
Reporting a Claim - How to File a First Notice of Loss

Watch Our Policyholder Knowledge Guide Video:
Claims Management

Alaska National Policyholder Portal Directions

For questions on a possible duplicate claim, contact the assigned Adjuster, call us at 800.231.1363 or click here to submit a Help Request.

For additional support, contact us at 800.231.1363 or submit a Help Request.