How do I report a claim when time lost is unknown? [Policyholder Help Center]


Notice: CopperPoint and PacificComp policyholders manage claims in the CopperPoint Policyholder Portal.

Alaska National policyholders manage claims in the Alaska National Policyholder Portal

If you have questions, contact your Portal Account Administrator, call us at 800.231-1363, or click here to submit a Help Request.


  • Respond to “Lost time from work?” with a Yes answer and select the most likely of the three options (Working - No Restrictions, Off Work, or Restricted Work).
  • You may provide additional details in the comments/description area when filing the claim.

For additional support, contact us at 800.231.1363 or submit a Help Request.