Workers' Compensation Incident

When a workers’ compensation incident occurs, follow these steps:

  • Immediately provide first aid and ensure the worker gets prompt medical care.
  • Refer the injured worker to a preferred network facility or provider when possible.
  • File a claim as soon as possible.
  • Thoroughly investigate the circumstances surrounding the injury. Verify information with witnesses and supervisors. If the validity of the claim is doubted, please contact your adjuster.
  • If you believe the injury was the result of negligence of a third-party, indicate this on the First Notice of Loss and document the incident with photographs.
  • Discuss with the claims adjuster how you can assist in returning the worker to his or her job as soon as medically possible.
  • If you discover a situation exists that contributed to the injury, take photographs for evidence and correct the situation. A loss control consultant can help you if you need assistance.
  • Depending on your company’s policy, you also may want to get the injured worker tested for drugs or alcohol.
  • If necessary, report to OSHA and update your company’s OSHA log.