Billing - General FAQs
For simple breakdown of our updated invoice design, visit the link below.
Charges are billed on a monthly invoice. The invoice aligns with the policy’s effective date.
Premium associated with reported payroll is billed the day after the payroll report is received.
Your policy down payment will be calculated when the policy is bound and issued. Down payment due date will be determined based on your policy's effective date.
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Installment Fee: $5 per invoice. No charge if an account is enrolled in automatic payments or if premiums are paid in full prior to installment invoicing.
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Reporting Fee: $7 per payroll report. No charge if a report is submitted online.
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Payment Reversal Fee (non-sufficient funds): $20 per payment reversed, check or ACH/EFT.
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Reinstatement Fee: $50 per occurrence.
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Late Fee: 1.5% of the past due balance or $10, whichever is greater. No charge will be assessed if past due balance is less than $50. If the past due balance is associated with CA policies, late fee is a flat fee of $25 per invoice.
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Payment Plan Promissory Note Fee: $8 per installment.
Payment for monthly invoices is due 25 days from the invoice date.
Payment for policies on payroll reporting is due 10 days after your payroll report is submitted.
Refunds will automatically be processed on accounts that have a credit balance and are in good standing. The amount of the refund will be the credit balance less any planned invoice amounts.
Too review a complete list of billing invoice terms and definitions, please visit the Help Center through the link below.
Billing - Policyholder Portal FAQs
In the portal, from the Billing page, click on the Documents tab. Click the PDF link at right to download and view the document.
From the Billing Summary tab, you may view status of past invoices and planned dates for future invoices on regular payment plans. Use the Invoice Year dropdown to select a prior year.
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Login to the CopperPoint Policyholder Portal.
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From the Billing page, you may add, change, or remove enrollment in automatic payments.
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To cancel autopay enrollment, click the Cancel link on the right.
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You will receive a confirmation email and indication on screen for the effective date of the cancelation.
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After the cancelation, your account will no longer be debited for account charges. You may re-enroll in automatic payments at any time.
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Login to the CopperPoint Policyholder Portal
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From the Billing page, you may add, change, or remove enrollment in automatic payments.
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To cancel autopay enrollment, click the Cancel link on the right.
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You will receive a confirmation email and indication on screen for the effective date of the cancelation.
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After the cancelation, your account will no longer be debited for account charges. You may re-enroll in automatic payments at any time.
You may subscribe to account alerts such as Invoice Ready and Invoice Due from User Administration.
Mailing of invoices will continue, regardless of subscription status, unless you opt in to paperless setting from the homepage by clicking Discontinue.
Your last five payments are available on the Billing Summary page in the Recent Account Payments section.
For complete history, use the white Transaction Download buttons to provide a history of all financial transactions on your account.
Once a payment has been made, the user executing the transaction will receive a confirmation email, and the account balance will be updated on the Billing page.
The confirmation email will come from portaladmin@copperpoint.com.
Online payments will be processed in real time in most cases.
Click to the Billing tab within the Policyholder Portal to view the updated account balance.
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To change the banking information associated with your automatic payments, select Change Bank Account from the Billing tab.
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You will be brought to a page to input your new banking information.
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The date your changes will take effect should appear at the top of the page in bold. After confirming all information is correct, select agree to acknowledge the information on the page and then select Submit.
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A pop-up message should occur if the payments were set up successfully, and the user will receive email confirmation.
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A letter will also be available in your Billing Documents.
