Policyholder FAQs

    What are your Customer Service hours?

    CopperPoint's customer service team is available to answer your questions by phone, and email.

    General Office Hours:
    M-F | 8AM - 5PM AKST/PST/MST
    Call: 800.231.1363
    Email Us
    Fax: 602.631.2888

    Recursos en español

    Llame a Servicio al Cliente para obtener ayuda en Español al 800.231.1363 o envie un correo electronico a ask@copperpoint.com

    Where is the Portal login?

    The customer and agent portals can be accessed by clicking the Login button at the top of the page. The portals can also be accessed under the Agent or Policyholder menu.

    A login is required.

    Where do I file a claim?

    Please visit Report a Claim. Select the type of claim you wish to report and if applicable, the state. 

    Follow the directions outlined to complete the claims reporting process.

    Workers' Comp Claims: Filing or reporting a claim via the Customer Portal* is the fastest, most efficient method.

    *The Agent/Broker Portal does not provide a way for producers to file a claim on behalf of a policyholder.

    How do I make a payment?

    The easiest way to make a one-time payment is:

    Users must have billing permissions enabled to make payments through the portal.

    How do I report payroll in the Policyholder portal?

    CopperPoint offers a variety of payroll reporting options based on your business needs and operations. These terms are established at the policy inception date. Payroll reporting can be done through the Policyholder Portal. Users must have Payroll Reporting user permissions.

    Claims
    How do I report/file a new claim?

    To report a claim, please visit Report A Claim. Select the type of claim you wish to report and if applicable, the state.

    Step by step directions for reporting the First Notice of Loss can also be found through the link below.

     

    How do I file a Workers' Compensation Claim?

    To report a claim, please visit Report A Claim. Select Workers' Compensation as the claim type, then select the appropriate state.

    For step-by-step directions for reporting the First Notice of Loss, please click the link below.

    Where can I find the First Report of Injury Form?

    Please check the Claims Kit for your state.

    From the Claims Kit, you can review all state required materials including claims forms and first report of injury forms.

    Where can I find a medical provider?

    The CopperPoint Family of Companies medical networks provide access to quality care to help injured workers get back to work as safely and quickly as possible.

    Please visit find a Medical Provider to view our medical network. 

    Billing
    What payment options do you offer?

    CopperPoint offers several payment methods.

    • One-time ACH payment through the portal

    • Automatic/recurring payment once enrolled on portal at: ce.copperpoint.com - Installment Fee Free

    • Pay By Phone: 888.549.0858

    • Checks mailed to P.O. Box 33069, Phoenix, AZ 85067-3069

    The fastest and easiest way to pay your bill is online via:

    You can save on installment fees by enrolling in an automatic payment plan.

    To make a payment via the CopperPoint Policyholder Portal, check to ensure you have the Billing user permission. If you have questions or are unsure if you have Billing permissions, contact your Account Administrator or click here to submit a Help Request.

    What are your billing options?

    CopperPoint offers multiple billing options* including:

    • Annually

    • Multiple Installments

    • Monthly and Quarterly Reporting

    • CopperPay: Workers' comp on-demand payment solution

    *Billing options must be set up at the origination of a new policy or modified during annual renewal.

    How do I sign up for ACH Direct Deposit?

    To sign up for ACH Direct Deposit with CopperPoint , complete this form and submit it to comissioninquiry@copperpoint.com.

    Authorized users can access commission statements through the Agent Portal. Contact portaladmin@copperpoint.com to request access.

    What is your payment mailing address.

    If you need to mail us a payment (with your policy number written on the check), please use the following address:

    CopperPoint Insurance Companies
    P.O. Box 33069
    Phoenix, AZ  85067-3069

    Alaska National Insurance Company
    P.O. Box 33069
    Phoenix, AZ  85067-3069

    Mountain West Agency Services (Argo)
    P.O. Box 36470
    Phoenix, AZ 85012

    For quicker payment processing, we recommend online payments through the portal. You can also sign up for paperless billing and automatic/ACH payments.

    Who should I contact if I have billing questions?

    For billing or payments support, contact us M-F | 8AM - 5PM AKST/PST/MST at 800.231.1363 or submit a Help Request.

    CopperPay
    Do all Payroll companies work with CopperPay?

    No, some payroll companies are unwilling to transmit their clients payroll data to CopperPay. In the event you use one of these companies you still have a few options to take advantage of the benefits CopperPay has to offer. You can self-report the payroll or you can be connected with a 3rd party vendor that will manually obtain and update your payroll date for a small fee.

    What is CopperPay?

    CopperPay℠, a Pay-As-You-Go workers’ compensation billing software solution for your business. This valuable payment option allows employers to combine payroll processing with their workers’ compensation payments, making it easier to manage cash flow and limiting large variances at final audit.

    Do I have to process my payroll with a payroll company to leverage the benefits of CopperPay?

    No, CopperPay supports self-reporting of payrolls. An email reminder will be sent to those designated in the portal each time a scheduled payroll report is due. A link from the email will bring you directly to the CopperPay Portal login screen. CopperPay self-reporting allows for reporting of payroll at the employee or state and workers’ compensation class code level. Payroll data can be uploaded using predefined templates or manually keyed at each payroll reporting cycle.

    What frequency of payroll reporting is supported by CopperPay?

    CopperPay can support the reporting of payroll following the same frequency the business pays their employees; Weekly, Bi-weekly, Semi-monthly or Monthly.

    How will I know if the payroll company I use is approved with CopperPay?

    During the CopperPay setup process you will be prompted to select your payroll reporting method. If you select payroll reporting, you will be presented with a search capability to select from the hundreds of approved payroll companies. If your payroll company is not approved, you will be provided with the ability to tell us the name and a key contact at the payroll company for us to contact them. Typically, payroll providers can become approved in 3-4 days, should you need to report payroll during that time you will be directed to self-report your payrolls to maintain your workers’ compensation coverage.

    Portal
    How do I register for the Policyholder Portal?
    • If your Account already has a user with Administrative permissions in the CopperPoint Policyholder Portal, contact the Account Administrator to request Portal access.

    • If you're Account is new to the CopperPoint Policyholder Portal and you are the first user to request access, click here to register and be prepared to provide:

      • Account Number

      • Policy Number

    What to do if you're experiencing login trouble.

    For technical support to access the Agent/Broker and Policyholder portals, contact us at 800.231.1363 or click below for support:

    Agent/Broker Support

    Policyholder Support

    How can I pull a Loss Run Report?

    The following information is for Policyholders. If you are an agent, please see the Agent Loss Runs guide.

    1. Login to the CopperPoint Policyholder Portal.

    2. From the Claims tab, select the Download Loss Run button.

    3. A report of five years' history in PDF format will be generated for download. This report will provide a historical snapshot of your organization’s loss performance, as well as summarized claim information for each year.

    Looking for something else?

    Explore the CopperPoint Help Center to unlock a wealth of valuable resources and engaging video tutorials designed to support our agents and policyholders. And as always, thank you for your business.