Policyholder FAQs

To report a claim, please visit Report A Claim. Select the type of claim you wish to report and if applicable, the state.

Step by step directions for reporting the First Notice of Loss can also be found through the link below.

To report a claim, please visit Report A Claim. Select Workers' Compensation as the claim type, then select the appropriate state.

For step-by-step directions for reporting the First Notice of Loss, please click the link below.

Please check the Claims Kit for your state.

From the Claims Kit, you can review all state required materials including claims forms and first report of injury forms.

The CopperPoint Family of Companies medical networks provide access to quality care to help injured workers get back to work as safely and quickly as possible.

Please visit find a Medical Provider to view our medical network. 

CopperPoint offers several payment methods.

• One-time ACH payment through the portal

• Automatic/recurring payment once enrolled on portal at: ce.copperpoint.com - Installment Fee Free

• Pay By Phone: 888.549.0858

• Checks mailed to P.O. Box 33069, Phoenix, AZ 85067-3069

The fastest and easiest way to pay your bill is online via:

• CopperPoint.com

• Or, via the CopperPoint Policyholder Portal

You can save on installment fees by enrolling in an automatic payment plan.

To make a payment via the CopperPoint Policyholder Portal, check to ensure you have the Billing user permission. If you have questions or are unsure if you have Billing permissions, contact your Account Administrator or click here to submit a Help Request.

CopperPoint offers multiple billing options* including:

• Annually

• Multiple Installments

• Monthly and Quarterly Reporting

*Billing options must be set up at the origination of a new policy or modified during annual renewal.

To sign up for ACH Direct Deposit with CopperPoint , complete this form and submit it to comissioninquiry@copperpoint.com.

Authorized users can access commission statements through the Agent Portal. Contact portaladmin@copperpoint.com to request access.

If you need to mail us a payment (with your policy number written on the check), please use the following address:

CopperPoint Insurance Companies
P.O. Box 33069
Phoenix, AZ  85067-3069

Alaska National Insurance Company
P.O. Box 33069
Phoenix, AZ  85067-3069

Mountain West Agency Services (Argo)
P.O. Box 36470
Phoenix, AZ 85012

For quicker payment processing, we recommend online payments through the portal. You can also sign up for paperless billing and automatic/ACH payments.

For billing or payments support, contact us M-F | 8AM - 5PM AKST/PST/MST at 800.231.1363 or submit a Help Request.

CopperPay is CopperPoint’s pay-as-you-go workers’ compensation Payment option. Instead of paying premium based on estimated payroll, premium is calculated throughout the policy term using payroll reported each pay period. This keeps premium payments aligned with actual payroll, helping improve cash flow and reduce the likelihood of large adjustments at final audit.

With no down payment required, and premium calculated as payroll is reported, CopperPay can help improve cash flow by aligning premium with actual payroll. Additionally the Audit 1 platform allows for both flexible payroll reporting through
an approved payroll provider or by self-reporting, as well as automated premium payments making the process for our Insured’s a simple way to manage their insurance.

Audit1 is the third-party vendor CopperPoint partners with to support the CopperPay billing process, including payroll reporting and premium calculation.

Hundreds of payroll providers already work with CopperPay. During the setup process, businesses can search for their payroll provider in a list of approved companies. If a payroll provider is not listed, the business can provide the payroll company’s name and a contact person so the CopperPay team can reach out about becoming approved. If payroll needs to be reported before the provider connection is completed, payroll can be self-reported in the portal to keep reporting up to date.

No. Businesses can report payroll through an approved payroll provider or report payroll directly in the CopperPay portal. For businesses that choose to self-report, email reminders are sent when payroll reports are due. Payroll can be entered manually or uploaded using a template, allowing payroll to be reported by employee or by workers’ compensation class code.

• If your Account already has a user with Administrative permissions in the CopperPoint Policyholder Portal, contact the Account Administrator to request Portal access.

• If you're Account is new to the CopperPoint Policyholder Portal and you are the first user to request access, click here to register and be prepared to provide:

  • Account Number

  • Policy Number

For technical support to access the Agent/Broker and Policyholder portals, contact us at 800.231.1363 or click below for support:

Agent/Broker Support

Policyholder Support

The following information is for Policyholders. If you are an agent, please see the Agent Loss Runs guide.

1. Login to the CopperPoint Policyholder Portal.

2. From the Claims tab, select the Download Loss Run button.

3. A report of five years' history in PDF format will be generated for download. This report will provide a historical snapshot of your organization’s loss performance, as well as summarized claim information for each year.