Policyholder | Portal Changes & FAQs
At CopperPoint it’s important to us that you are comfortable interacting with us through the portal.
The FAQs below provide guidance when navigating the available features. If you need further assistance, please Click Here.
Policyholder Portal
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- No change for policyholders with an existing CopperPoint ID and log-in credentials.
- Policyholders new to the CopperPoint Portal: please email portaladmin@copperpoint.com to receive a new Login ID
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- Users will now be able to use a single email to access and combine multiple accounts.
- Please send a request with your account information to portaladmin@copperpoint.com for more details.
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- The interface has been streamlined and simplified: no employee count needed, enhanced sorting and tabulation across reporting locations and jurisdictions.
- Users may void and redo erroneous reports within current policy term
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- All Alaska National workers’ compensation claims can now be reported on the CopperPoint portal, expediting claim handling process.
- This includes claims that are handled by CorVel and Argonaut as well, so you now have one spot for all of your workers’ compensation clams reporting.
- Claim details for Alaska National workers’ compensation will no longer be maintained on the Alaska National portal. All workers’ comp claim information is available on CopperPoint portal.
- Please note that P&C claims should still be reported on the Alaska National portal.
- All Alaska National workers’ compensation claims can now be reported on the CopperPoint portal, expediting claim handling process.
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- Additional claim information, including adjuster contact info, adjuster notes, and financial information presented in new, accessible format.
- In addition, a new report, Detail Loss Extract, has been added
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- We have expanded our Hi Marley texting capabilities across the enterprise, making it simple for injured workers to contact us via text, eliminating phone tag and communication inefficiencies.
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- CopperPoint is implementing a new medical provider network for all Workers’ Compensation policyholders who have coverage in California.
- If you have a policy in California, you are required to update your posting notice (DWC-7). Updated posters can be found in the Claims Kit. (POSTER - DWC- 7 Notice to Employees Poster)
- Employers are required to include updated MPN Employee Notification reflective of the change in your new hire documentation. This is available in English and Spanish at www.copperpoint.com/mpn.
Doing Business with CopperPoint
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- Alaska Assigned Risk & Washington USL&H Assigned Risk Plan (WARP)
- As your new and renewal policies are bound effective 8/1/24 and later, we will utilize a new policy number format. This will include a two-digit prefix identifying the policy type plus a unique seven-digit number.
- California Large Accounts
- As new and renewal policies are bound effective 8/1/24 and later on Pacific Compensation paper, we will utilize a new policy number format. This will include a two-digit prefix identifying the policy type plus a unique seven-digit number.
- Southwest & California Middle/Small
- As new policies are bound effective 8/1/24 and later a two-digit prefix identifying the policy type will now be included in the policy number.
- As renewals are bound effective 8/1/24 and later, the two-digit prefix identifying the policy type will be added to the expiring policy number.
- Alaska Assigned Risk & Washington USL&H Assigned Risk Plan (WARP)
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- Alaska Assigned Risk & Washington USL&H Assigned Risk Plan (WARP)
- California Large Accounts/ Southwest / California Middle Small
- Where permitted by state, we will be adding a Pending Rate Change Endorsement that will allow us to issue policies in a timely manner using prior years rates if updated rates are still pending approval by the various states. Once rates are approved, we will endorse the policy to reflect the new approved rates which may modify the rates on your policy after issuance. In states where the Pending Rate Change Endorsement is not permitted, we may need to hold quotes and renewal issuance until all applicable states have approved rates.