Risk Management

Claims

Our dedicated highly trained claims professionals take the time to get to know you and your business, applying their workers’ compensation expertise and an array of services that enable timely, efficient management of claims for the best possible outcome.

Loss Control

We provide a range of resources and systems to help policyholders implement effective safety and loss control strategies throughout the workplace, including access to our Loss Control Toolbox, access to 1,000+ training courses and a learning management system (LMS).

Managed Care

From injury response through return-to-work, our managed care programs are tailored to fit each client, built on transparency, open communication, and providing the right care to injured workers at the right time.

Return to Work

Getting workers back to work is critical to your claims as well as your business. Working with the injured, the employer, the agent/broker and the healthcare team, we integrate a return-to-work program into our claims process, reintroducing the recovering worker carefully into the workplace.

Fraud Prevention

We monitor claims cases closely to detect, deter and investigate fraud, using data analytics and working closely with law enforcement to prosecute parties involved in such activity, while helping instill a fraud prevention culture in each workplace.

24/7 Injury Helpline*

Powered by Medcor, the 24/7 Nurse Triage Helpline is called immediately by the worker and supervisor for a non-emergency injury. Based on a talk with the injured worker, the nurse will recommend self-care or a clinic visit, making this feature the first step in accurately assessing the injury, reducing or even stopping a claim.

*Available to qualified accounts.