Online Privacy Policy

    Last updated September 18, 2024

    The CopperPoint family of companies, which includes CopperPoint Insurance Company, Pacific Compensation Insurance Company, Alaska National Insurance Company and their affiliated companies (“CopperPoint”), values your privacy and strives to comply with the various laws and regulations that protect nonpublic personal information. CopperPoint’s Online Privacy Policy consists of this policy and our GLBA and CCPA privacy policies. The Online Privacy Policy applies to the extent that our Website captures, or you provide us your nonpublic, personally identifiable information. The application of the CCPA or GLBA or other applicable laws may depend on your status as a consumer, customer, non-customer/consumer, employee, job applicant, business partner, business prospect or other status type, as well as the jurisdiction in which you reside. If your information has been collected in connection with any transaction involving an insurance claim, application or insurance policy related manner, your rights are likely covered under the Gramm-Leach-Bliley Act (“GLBA”). Please refer to ourGLBA privacy notice for further information on our privacy policies and practices. If you are a California resident, and your personal information is collected unrelated to an insurance transaction, the California Consumer Privacy Act of 2018 (“CCPA”) may be applicable to your information. Please refer to our CCPA privacy notice for further information on our privacy policies and practices.

    The following portions of this policy describe the types of information we may collect from you or that you may provide when you visit the Website and our practices for collecting, using, maintaining, protecting, and disclosing that information when such information is not otherwise covered by either our GLBA or our CCPA policies. This policy applies to information we collect through this Website, and by electronic message between you and this Website. The following portions of this policy do not apply to information collected offline or through any other means, or by a third party. If you do not agree with this policy, do not use this Website. By accessing the Website, you agree to this Online Privacy Policy. 

    Types of Personal Information We Collect
    We collect and may disclose to third parties nonpublic information that identifies, describes or is reasonably related to a particular individual (Personal Information). The types of individuals we collect Personal Information on include our policyholders, beneficiaries under our polices, those who apply for insurance coverage, those who might register to receive information from us, and those who make inquiry to use and others. Personal Information may include information such as:

    Names, postal address, email addresses, and in some instances social security numbers, phone numbers, birthdates, claim information that identifies a specific individual, health insurance information, personal characteristics such as gender, age, race, medical condition and

    Information about you but does not identify you individually, such as about your internet connection, the equipment you use to access the Website and usage details.

    This information is collected directly from you when you provide it or automatically when you navigate through the Website. Information collected automatically may include usage details, IP addresses, online identifiers, search history and information regarding how users interact with our website, apps and advertisements and information collected through cookies and other technologies.

    If you apply for a job with us, we may store your password and a secret question as well as information about your work and educational history. Refer to the Candidate Data Privacy Policy.

    How We Use Personal Information
    We do not sell your Personal Information. We may use Personal Information:

    For purposes related to our business operation including to fulfill or meet the reason you provided the information, to facilitate the customer experience, to create, maintain, customize and secure your account with us and to help maintain the safety, security and integrity of our Website, products, services, databases and other technology assets and business.

    To guide our decision-making process when tailoring our service offerings or marketing efforts, to process your claims, requests, purchases, transactions, payments and to prevent transaction fraud, to personalize your experience with us, for testing, research, analysis, and product development. 

    To respond to law enforcement requests are required by applicable laws, court order or regulations, to protect the rights, property and safety of you, us or clients or others, as described to you when collecting Personal Information or as otherwise set forth in the applicable privacy policies, or laws of the jurisdictions which we operate and you reside, and to evaluate or conduct financing, merger, divestiture, restructuring, dissolution or other sale or transfer of some or all of our assets.

    To verify your identity, process your registration, claim or application for any of our services, to interact with the insurance industry support organizations, for internal business purposes, to defend or prosecute claims

    To contact you regarding your use of any of our services and for any lawful purpose that you have expressly authorized us to use it for.

    We undertake to protect the confidentiality and security of your information, including protecting it against unauthorized access or use through various, industry standard security features and limiting authorized access to person and organizations based on business need.

    Insurance Claim Transaction Under Gramm-Leach-Bliley Act (GLBA)
    If your information has been collected in connection with any transaction involving an insurance claim, application or insurance policy related manner, your rights are likely covered under the Gramm-Leach-Bliley Act (“GLBA”). Please refer to our GLBA privacy notice

    California Privacy Act
    If you are a California resident, California law may provide you with additional rights regarding the use of your personal information. To learn more about your rights and the personal information collected under the California Consumer Privacy Act of 2018 (“CCPA”), refer to our CCPA privacy notice

    We also collect information by removing identifiers such as your name or by aggregating information. We may use such aggregate information as described in the section "Other Types of Information We Collect and How We Use It" found below.

     

    How We Disclose Personal Information

    Who We Share Information With

    We may disclose Personal Information we collect or you provide to our subsidiaries and affiliates, to third parties including contractors, service providers, and other third parties we use to support our business and to fulfill the purpose for which you provided it. Those third parties can include but are not limited to:

    • Service providers
    • Data aggregators or analytic providers
    • Government agencies including law enforcement
    • Medical or healthcare service providers
    • Other insurance institutions and insurance industry support organizations including reinsurers
    • Our affiliates
    • A suitor pursuant to a potential business transfer
    • Advertising or social media networks (to direct content to you on our behalf not theirs as we do not sell your Personal Information to them for their own use)
    • Any third party upon your or your agent’s written authorization as required by law.

    Consumer Privacy Act Notice/California Consumer Privacy Act (CCPA) Notice

    Gramm-Leach-Bliley Act (GLBA) Privacy Notice

    CopperPoint Ethics Hotline

    Legal & Privacy