Last updated January 28, 2021
Types of Personal Information We Collect
We collect and may disclose to third parties nonpublic information that identifies, describes or is reasonably related to a particular individual (Personal Information). The types of individuals we collect Personal Information on include our policyholders, beneficiaries under our polices, those who apply for insurance coverage, those who might register to receive information from us, and those who make inquiry to use and others. Personal Information may include information such as:
Names, postal address, email addresses, and in some instances social security numbers, phone numbers, birthdates, claim information that identifies a specific individual, health insurance information, personal characteristics such as gender, age, race, medical condition and
Information about you but does not identify you individually, such as about your internet connection, the equipment you use to access the Website and usage details.
This information is collected directly from you when you provide it or automatically when you navigate through the Website. Information collected automatically may include usage details, IP addresses, online identifiers, search history and information regarding how users interact with our website, apps and advertisements and information collected through cookies and other technologies.
How We Use Personal Information
We do not sell your Personal Information. We may use Personal Information:
For purposes related to our business operation including to fulfill or meet the reason you provided the information, to facilitate the customer experience, to create, maintain, customize and secure your account with us and to help maintain the safety, security and integrity of our Website, products, services, databases and other technology assets and business.
To guide our decision-making process when tailoring our service offerings or marketing efforts, to process your claims, requests, purchases, transactions, payments and to prevent transaction fraud, to personalize your experience with us, for testing, research, analysis, and product development.
To respond to law enforcement requests are required by applicable laws, court order or regulations, to protect the rights, property and safety of you, us or clients or others, as described to you when collecting Personal Information or as otherwise set forth in the applicable privacy policies, or laws of the jurisdictions which we operate and you reside, and to evaluate or conduct financing, merger, divestiture, restructuring, dissolution or other sale or transfer of some or all of our assets.
To verify your identity, process your registration, claim or application for any of our services, to interact with the insurance industry support organizations, for internal business purposes, to defend or prosecute claims
To contact you regarding your use of any of our services and for any lawful purpose that you have expressly authorized us to use it for.
We undertake to protect the confidentiality and security of your information, including protecting it against unauthorized access or use through various, industry standard security features and limiting authorized access to person and organizations based on business need.
Insurance Claim Transaction Under Gramm-Leach-Bliley Act (GLBA)
If your information has been collected in connection with any transaction involving an insurance claim, application or insurance policy related manner, your rights are likely covered under the Gramm-Leach-Bliley Act (“GLBA”). Please refer to our GLBA privacy notice.
California Privacy Act
If you are a California resident, California law may provide you with additional rights regarding the use of your personal information. To learn more about your rights and the personal information collected under the California Consumer Privacy Act of 2018 (“CCPA”), refer to our CCPA privacy notice.
We also collect information by removing identifiers such as your name or by aggregating information. We may use such aggregate information as described in the section "Other Types of Information We Collect and How We Use It" found below.
How We Disclose Personal Information
Who We Share Information With
We may disclose Personal Information we collect or you provide to our subsidiaries and affiliates, to third parties including contractors, service providers, and other third parties we use to support our business and to fulfill the purpose for which you provided it. Those third parties can include but are not limited to:
- Service providers
- Data aggregators or analytic providers
- Government agencies including law enforcement
- Medical or healthcare service providers
- Other insurance institutions and insurance industry support organizations including reinsurers
- Our affiliates
- A suitor pursuant to a potential business transfer
- Advertising or social media networks (to direct content to you on our behalf not theirs as we do not sell your Personal Information to them for their own use)
- Any third party upon your or your agent’s written authorization as required by law.
Other Types of Information We Collect and How We Use It
Aggregate Information. We may gather and store aggregate or deidentified information about visitors. Aggregate Information is any information that does not allow us to identify a specific individual. Examples include demographic information, areas visited on the Website or what browser was used to access the Website.
The collection of this aggregate information enables us to measure the number of visitors to various portions of the Website, diagnose problems with our server, administer the Website and track visitor activity. We will use this aggregate information to learn more about what our customers are expecting from our services, and tailor and improve the Website. Because aggregate information collected on the Website does not personally identify you, we may use aggregate information for any purpose whatsoever, and share aggregate information with third parties for any purpose whatsoever.
ProducerEngage (Agent Portal) and CustomerEngage (Policyholder Portal)
Where We Store and Maintain Information
CopperPoint's Website is not directed to or intended for children. CopperPoint does not knowingly collect or post information from children under the age of 13 in compliance with laws protecting the privacy of children. No person under the age of 13 may provide any personal information on this Website. If you believe we have collected or received personal information from a child under 13, please contact CopperPoint Chief Compliance Officer: SBegley@copperpoint.com. You can visit the Federal Trade Commission website to learn more about the Children's Online Privacy Protection Act (COPPA).
CopperPoint maintains profiles and/or pages on various social media sites including Facebook and Twitter. If you choose to "Like" CopperPoint on Facebook, "Follow" CopperPoint on Twitter, or take any similar action on another social media site, you are providing your consent to receive information updates, including solicitations, from CopperPoint. To stop receiving this information from CopperPoint on a social media site, you must follow the procedure established by the site. For example, on Facebook, you must click "Unlike" on CopperPoint's page, and, on Twitter, you must click "Unfollow" on CopperPoint's profile.
Links to Other Sites
Our Security Procedures
We have taken measures designed to secure your personal information. The safety and security of your information also depends on you. If you have a password to access parts of this Website, you are responsible for keeping this password confidential. We take reasonable precautions to safeguard the personal information transmitted between visitors and the Website and the personal information stored on our servers but, unfortunately, no method of transmitting or storing data can be guaranteed to be 100% secure, and transmission of personal information is at your own risk. We strive to protect your personal information, but we cannot ensure the security of any information while in transit.
Reporting Potential Compromise or Suspicious Activity: If you have reason to believe that your interaction with us is no longer secure or, if for example, you feel that the security of any account you might have with us has been compromised, you must immediately notify us of the problem by calling us toll-free at 1.800.231.1363 or by email. Refer to Contact Information.
If we believe the security of your personal information in our possession or control may have been compromised, we may seek to notify you. If notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email to which you consent and to which you agree is an acceptable form of notice. If you receive an email or other correspondence requesting that you provide any sensitive information (including your password or social security number) via email or to a website that does not seem to be affiliated with our Website, or that seems suspicious to you, please do not provide such information. Report requests to us at CopperPoint Insurance Companies, 3030 N. 3rd Street, Phoenix, AZ 85012, Attn: Chief Compliance Officer.
Changes to Policy
Toll-free Phone: 1.800.231.1363 (Office hours are 8 am to 5 pm (MST) Monday through Friday excluding holidays).
Postal Address: CopperPoint Insurance Company, 3030 N. 3rd Street, Phoenix, AZ 85012, Attention: Sara Begley, General Counsel, Chief Compliance Officer.